{"id":2198,"date":"2021-03-15T11:23:54","date_gmt":"2021-03-15T15:23:54","guid":{"rendered":"https:\/\/www.autobison.com\/?p=2198"},"modified":"2021-03-15T11:23:54","modified_gmt":"2021-03-15T15:23:54","slug":"dealer-satisfaction-gm-at-top-stellantis-at-bottom","status":"publish","type":"post","link":"https:\/\/www.autobison.com\/2021\/03\/dealer-satisfaction-gm-at-top-stellantis-at-bottom\/","title":{"rendered":"Dealer satisfaction: GM at top, Stellantis at bottom"},"content":{"rendered":"<p>When Mary Barra took the helm of General Motors, she almost immediately started working on increasing the quality of the company\u2019s dealer network. PR people have been tight-lipped on how this was done, but the results are clear in the latest J.D. Power study.<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-2201\" src=\"https:\/\/www.autobison.com\/wp-content\/uploads\/2021\/03\/jdp-2.jpg\" alt=\"\" width=\"700\" height=\"310\" srcset=\"https:\/\/www.autobison.com\/wp-content\/uploads\/2021\/03\/jdp-2.jpg 700w, https:\/\/www.autobison.com\/wp-content\/uploads\/2021\/03\/jdp-2-440x195.jpg 440w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/p>\n<p>Every General Motors brand (shown in bright green) ended up in the top half of the J.D. Power mass-market brands segment of the 2021 U.S. Customer Service Index Study&#x2122;. Cadillac was in the upper half of the premium brand survey, handily beating Lincoln. While Mini took the top level of the mass-market brands, they are a premium-priced car for their size, and the company is part of BMW.\u00a0Buick also was one of the top two brands in initial and long-term quality.<\/p>\n<p>Ford (lavender) ended up below average in dealer quality, while Lincoln was a little above average in the premium sector. Stellantis inherited poor ratings: Dodge, Jeep, Chrysler, and Ram (bright blue) were all clustered at the bottom, while Alfa Romeo was, by a pretty good margin, the worst of the premium brands.\u00a0Tesla, Fiat, and Maserati were not included in the rankings.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When Mary Barra took the helm of General Motors, she almost immediately started working on increasing the quality of the company\u2019s dealer network. PR people have been tight-lipped on how this was done, but the results are clear in the latest J.D. Power study. Every General Motors brand (shown in bright green) ended up in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2201,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[3,4,2],"tags":[],"jetpack_featured_media_url":"https:\/\/www.autobison.com\/wp-content\/uploads\/2021\/03\/jdp-2.jpg","_links":{"self":[{"href":"https:\/\/www.autobison.com\/wp-json\/wp\/v2\/posts\/2198"}],"collection":[{"href":"https:\/\/www.autobison.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.autobison.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.autobison.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.autobison.com\/wp-json\/wp\/v2\/comments?post=2198"}],"version-history":[{"count":1,"href":"https:\/\/www.autobison.com\/wp-json\/wp\/v2\/posts\/2198\/revisions"}],"predecessor-version":[{"id":2202,"href":"https:\/\/www.autobison.com\/wp-json\/wp\/v2\/posts\/2198\/revisions\/2202"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.autobison.com\/wp-json\/wp\/v2\/media\/2201"}],"wp:attachment":[{"href":"https:\/\/www.autobison.com\/wp-json\/wp\/v2\/media?parent=2198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.autobison.com\/wp-json\/wp\/v2\/categories?post=2198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.autobison.com\/wp-json\/wp\/v2\/tags?post=2198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}